Frequently Asked Questions
Answers about the app, monthly passes, cancellations, and notifications. For full legal terms, see Terms & Conditions.
How does the My Wash Club App work?
The My Wash Club app lets you manage your car wash services, including your monthly wash pass. It provides access to washes and any ancillary service credits where available. Passes automatically renew each month until you cancel in the app.
Can I cancel my monthly wash pass at any time?
Yes — you can cancel anytime directly in the app. No refunds or credits are issued for partial months.
What happens if I cancel and re-enroll within 30 days?
If you re-enroll within 30 days, your new cycle aligns with the original subscription date and is billed as a continuation of the prior month.
Can I use my monthly wash pass for multiple vehicles?
No — each pass is for one vehicle. If another vehicle is washed using your pass, it will be added to your family plan automatically and monthly charges will increase accordingly.
Are there any restrictions on the monthly wash pass?
Yes — the pass can’t be combined with other discounts or promotions. Service availability may be affected by adverse weather or maintenance closures.
What if the wash is closed for maintenance or bad weather?
The operator may close the wash without notice for maintenance or weather. These closures don’t qualify for refunds or credits.
Will I receive account or promotional notifications?
Yes — by enrolling, you consent to email and text messages about your account, operations updates, and marketing. You can unsubscribe anytime, but doing so may disable automated account alerts.
What data does the app collect and how is it used?
The app may collect location services, app analytics, notification services, payment details, and basic contact info (name, phone, email). This is used for account management, car wash operations, and marketing.